Technical Support
Every request lands in a case tracking system that queues, manages, and documents it through to resolution — so nothing gets lost in somebody's inbox.
Artisan's technical support team is available during business hours to help your firm resolve questions, troubleshoot issues, and keep your operations running smoothly. Whether you're working through a day-to-day operational question or encountering something unexpected, our team has the back-office expertise to help you find a resolution quickly.
How support works
Support requests are submitted via email directly into Artisan's case tracking system, which queues, manages, and tracks each item through to resolution. This ensures that nothing gets lost in an inbox, and every request has a documented history.
What support covers
Platform questions
Operational troubleshooting and day-to-day questions.
Compensation setup
Assistance with compensation setup and configuration.
New data file formats
For: Clearing Firms, Fund Companies, Insurance Carriers, Advisory Firms, and many more.
Workflow configuration
Guidance on configuring and adjusting workflows.
Everything else
Any other platform-related questions your team encounters.
Resources for active clients
In addition to direct support access, Artisan provides a comprehensive online user manual available to all active clients — a detailed reference covering the full breadth of Maestro's functionality for those moments when a quick answer is all you need.